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Customer Support Intern

Dallas, Texas (On-Site)

Are you a social media enthusiast with a knack for problem-solving? If so, we have the perfect opportunity for you! As a Customer Support Intern at Mark Cuban Cost Plus Drug Company, you will play a vital role in managing and resolving customer issues and concerns on our social media platforms. You will work closely with our social media team to ensure our customers have a positive and seamless experience.


  • Monitor our company's social media channels, including Facebook, X/Twitter, Instagram, and Reddit, for customer inquiries and escalations.
  • Monitor and handle direct email escalations that come from leadership or other teams in the company.
  • Respond to customer comments, messages, and reviews in a professional and timely manner.
  • Identify and prioritize customer issues that require immediate attention or escalate to the appropriate pharmacy team.
  • Collaborate with our customer support team to gather information and resolve customer concerns effectively.
  • Maintain a positive and empathetic tone in all interactions with customers.
  • Document customer interactions and feedback for analysis and improvement.
  • Assist in the development and implementation of social media escalation guidelines and procedures.
  • Provide insights and feedback to the social media team for continuous improvement in customer service and engagement.


  • Bachelor’s degree or currently enrolled in a bachelor’s program in Internet Marketing, Journalism, or related fields.
  • SEO Training.


  • Familiarity with social media management and listening tools like Hootsuite, Buffer or Sprout Social.
  • Excellent knowledge of Facebook, X, LinkedIn, Instagram, and other social media best practices.


  • Strong communication skills, both written and verbal.
  • A passion for social media and a deep understanding of various social media platforms.
  • Excellent problem-solving and decision-making abilities.
  • Empathetic and customer-focused mindset.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Detail-oriented with a strong sense of accountability.
  • Previous experience in social media management or customer service is a bonus but not required.

Apply Now on LinkedIn