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Information Technology Support Engineer

Dallas, Texas (On-Site)

Mark Cuban Cost Plus Drug Company is searching for a skilled IT Support Engineer to work full time with a dynamic, supportive and rapidly growing team at a leading pharmaceutical company focused on giving every American access to safe, affordable medicines.


The Mark Cuban Cost Plus Drug Company aims to fundamentally change the way the pharmaceutical industry operates. As a public-benefit corporation, its social mission of improving public health is just as important as the bottom line. The company transparently charges a standard markup on every drug it sells. With the launch of its online pharmacy’s first inventory of 100 affordable generic drugs in January 2021, establishment as a vertically-integrated Pharmacy Benefits Manager and construction of a state-of-the-art pharmaceutical factory in Dallas slated for completion by the end of 2022, the company is well on its way to making medication affordable for all. Learn more at costplusdrugs.com

Summary of Job Description:

The IT Support Engineer will support our IT Director in maintaining and developing the new manufacturing facility located in Dallas, TX.


  • Analyze current systems, hardware and working practices and suggest improvements to functionality and efficiencies
  • Oversee installation of hardware / software on network
  • Assist with connectivity of office equipment and supporting software
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Understand the different elements of a network – workstations, servers, switches, firewalls, security, etc., and how they all interact with each other


  • Bachelor’s degree in Computer Science, Engineering or a related subject from an accredited college
  • Azure and MS 365 enterprise administration experience/certifications preferred
  • Minimum two years relevant experience supporting Office 365 stack
  • Understand the integration between O365 SaaS offerings
  • Familiar with Azure Active Directory and how to view user data and logs
  • Strong IT fundamentals of DNS, LAN/WAN architecture
  • Experience in regulated/GxP environment highly desired

Other Desired Qualifications:

  • End user communications and interaction experience
  • Well versed in OneNote and Visio
  • Change management experience
  • Adaptable to fluid work and projects
  • Well-spoken and ability to explain complex integrations to non-technical individuals
  • Ability to learn technology “On the Fly” and research issues


Competitive salary and benefits, including employee stock options.

Application Process:

To apply, please submit your cover letter and resume, with salary requirements to:

careers@costplusdrugs.com. Please include the job title “IT Support Engineer” in the subject line of your email

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